Return & Refund Policy
At Backyard Upgrade Co., your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Not be marked as a final sale or non-returnable item.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items not caused by shipping.
- Products without original packaging.
- Personalized or custom-made products.
- Clearance or final sale items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the product and packaging.
- A brief description of the issue.
We'll review your request and provide a suitable resolution as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.
Return Shipping
If the return is due to our error (such as receiving a damaged or incorrect item), we'll cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has entered the fulfillment process, we may no longer be able to cancel it.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page or email us at support@backyardupgrade.com