Warranty

At Backyard Upgrade Co., we stand behind the quality of the products we offer. If you experience an issue with your purchase, we're here to help.

Limited Warranty

Eligible products are covered by a 30-day limited warranty from the date of delivery against manufacturing defects and workmanship issues under normal use.

What Is Covered

This warranty covers:

Manufacturing defects
Defective materials
Products that arrive damaged due to manufacturing issues

What Is Not Covered

This warranty does not cover:

Normal wear and tear
Damage caused by misuse, abuse, accidents, or improper installation
Damage resulting from modifications or unauthorized repairs
Cosmetic damage that does not affect product functionality

Warranty Claims

To submit a warranty claim, please contact our customer support team within the warranty period and provide:

Your order number
A description of the issue
Clear photos or videos showing the defect

Our team will review your claim and determine the appropriate resolution.

Resolution

If your warranty claim is approved, we may, at our discretion:

Replace the defective product
Issue a partial or full refund
Provide an alternative solution based on product availability

Contact Us

If you have any questions regarding this warranty policy, please contact us through our Contact Us page or email us at support@shopbackyardupgrade.com