Shipping Policy

At Backyard Upgrade Co., we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–5 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times vary depending on your location and the products ordered. Most orders arrive within 7–15 business days after shipment. Please note that delivery estimates are not guaranteed and may be affected by carrier delays or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our Contact Us page or email us at support@shopbackyardupgrade.com